We work together in the spirit of community, inclusion, and care, enjoying our colleagues and the collective impact we make through our shared energy, enthusiasm, and purpose. We give generously of our ability to help where help is needed. We treat each other with respect and positivity.

We openly share ideas and information, and we strive for clear and honest communication. We balance listening and talking to generate constructive conversations that enable problem-solving, positive outcomes, and healthy relationships to flourish.

The power of a smile, a warm greeting, a kind word. We seek and create connection points – those exchanges of energy that create meaningful experiences for both Team and Guests each day. Through proactive relationship building, we rely on each other and weave a supportive network of trust.

Everyone at COSI is a leader, empowered and trusted to manifest their full potential. We guide each other to our best professional selves through accountability, clear expectations, and regular feedback. We support each other’s growth.

Great things happen when we are motivated by our service to each other, our guests, and our community. We are called to make a positive impact. We meet the moment, take initiative, and make a difference whenever possible.

We value individuality and appreciate differences as essential aspects to our work and our service. We know that having varied perspectives helps generate better ideas, which drives us forward in a changing and increasingly diverse world. We welcome authenticity, honor unique perspectives, and are unwavering in our commitment to be an inclusive space for team members, guests, and partners of all backgrounds and abilities.