Reservation, Cancellation, & Refund Policy

• Within 2 weeks of receiving your invoice, a $50 non-refundable deposit is required to keep your reservation. In lieu of a deposit, COSI will accept a purchase order, which must be submitted within 2 weeks of receiving the invoice. If a cancellation is necessary the deposit made is non-refundable.

• Payment in full for the cost of the program is due 1 month prior to the date of the program.

• Program rescheduling may be available up to 1 month prior to the program date by contacting COSI.

• Programs canceled due to weather (or other unexpected site closure) may be rescheduled to a new date in the same school year, or refunded minus the deposit.

Test Connections Policy

COSI suggests each connecting site complete a test connection before your program. Test connections may be completed by using the automated system or scheduling a date and time with a COSI team member. If you experience technical issues during your program and have completed a test connection, you may reschedule your program to a new date at no penalty. If you choose not to complete a test connection, you may still be responsible for the full cost of the program.

Connecting sites may request a test connection with COSI before making a reservation to ensure technologies work as expected, if desired.

Payment Options

Payment via check or Purchase Order can be mailed to COSI, attn: Accounts Receivable, 333 W Broad St, Columbus, OH 43215. Please include the invoice or order number with payment.

To pay with a credit card, call the Call Center at 614-228-2674 ext 0, between 9am-4pm, Monday through Sunday. Please have the invoice or order number on hand.

Recording Policy

The videoconferences COSI creates and provides to connecting sites are the intellectual property of COSI. Therefore, they cannot be recorded in any way or distributed, nor can any content from kits or information packets be duplicated or distributed without the written consent of COSI. The only exception is the copying of student pages from teacher guide for the use of the single class that purchased the kit of materials. Any known violation of this policy will be considered theft of intellectual property and will be dealt with accordingly.